Delete your account and data

You can ask us to delete your VagaBill account and the data attached to it at any time, for any reason. You do not need the app installed to make this request, and you do not have to explain why.

If you still have the app

Open Settings and choose Delete my account. It tells you exactly what will go, then does it immediately — there is nothing to wait for and nobody to email.

If you no longer have the app

Email support@vagabill.com from the email address you use to sign in to VagaBill, with “Delete my account” as the subject.

We may ask you to confirm the request from that same address before we act on it. That step exists to protect you: without it, anyone who learned your email address could erase your records.

What is deleted

• Your account and sign-in credentials
• Every expense you recorded — merchant, amount, currency, date and category
• Every receipt image you scanned or uploaded
• The trips and missions you created to group those expenses
• Your country and travel records, including the day counts used for Schengen 90/180 tracking
• Any remaining scan balance, which is forfeited and not refundable

What we keep, and why

Records of in-app purchases — that a transaction happened, when, and for how much — are kept for as long as French accounting and tax law requires, currently ten years for commercial records. They contain no receipt images and no expense details, and they are not used to identify you in the app.

Your payment card details were never ours to delete: in-app purchases are processed entirely by Apple and Google, and we never receive them.

How long it takes

Within 30 days of us confirming your request, apart from the records described above. Deletion is permanent — expenses and receipt images cannot be recovered afterwards, so export anything you still need first.

Deleting only part of your data

You do not have to close your account to have data removed. If you want a single receipt, a trip, or your country history deleted while keeping the account, say so in the same email and we will action that instead.

Full details of what we collect and why are in our Privacy Policy.